The purpose of this website is to provide helpful information to visitors and potential clients who may be interested in moving, relocation, or related services. We believe every visitor has the right to understand what information may be collected, how it may be used, and in what situations, if any, that information may be disclosed.
Who We Are
This website is operated by Magic Move. Our website address is:
https://magicmove.ca.
Collection and Use of Visitor Information
Visitors are not required to register or create an account in order to access our website.
We respect the privacy of everyone who visits our website. Any information collected through this website is used only in the ways described in this Privacy Policy. This policy applies only to information collected through this website.
When someone visits our website, our web server may automatically recognize the visitor’s domain name. It does not automatically identify the visitor’s email address. Information collected in this way may be used to improve the content, performance, and usability of our website, as well as for internal analysis.
Magic Move does not sell, rent, or share visitors’ personal information with third-party organizations for commercial purposes.
Visitors may choose to submit information through a quote request form, customer service form, booking form, or another online inquiry form. These forms may ask for contact details and information related to the requested service. This information is used only to respond to the request, provide service details, prepare estimates, arrange moving services, or assist with customer support.
Information submitted through our website is not sold or provided to third-party organizations for marketing purposes. We collect this information only to help visitors and clients with the services they have asked about.
All forms on our website are completed online. There is no need for us to mail physical forms to visitors. Magic Move takes reasonable security measures to help protect information collected through the website from loss, misuse, unauthorized access, or alteration.
In the future, Magic Move may use customer surveys to improve service quality. If surveys are used, we will not sell or share customer email addresses, mailing addresses, phone numbers, or other private information with third-party organizations.
Cookies, Tracking, and Information Storage
Our website may use cookies and similar tracking technologies to improve the visitor experience. When you agree to our cookie tracking policy, shown through a website pop-up or consent notice, you allow us to use cookies while you browse our site.
For example, cookies may help remember selected location preferences so that visitors do not need to enter the same information again during the same visit or when returning to the website.
We may also use remarketing and retargeting cookies. These cookies can help display relevant advertisements on third-party websites based on actions taken during a visit to the Magic Move website. Any remarketing or advertising tracking is used according to the rules and compliance requirements of the advertising network involved.
In addition to cookies, our website may assign a temporary session value during a visitor’s time on the site. This helps the website remember certain actions or events completed during the browsing session. On future visits, this session value may be updated, but it does not personally identify the visitor.
We may use Google Analytics or similar tools to understand website traffic and visitor behavior. Where applicable, IP addresses collected through analytics tools are anonymized.
Some cookies are necessary for the website to function properly. These may include cookies used to remember your consent choice, maintain website functionality, or keep selected location information active while you browse.
If you have accepted tracking cookies but later wish to remove remarketing pixels or tracking cookies, you can do so by clearing cookies through the settings of your web browser.
Requesting Access to or Deletion of Personal Information
In accordance with applicable Canadian privacy practices, visitors and clients may request access to or deletion of personally identifiable information stored within Magic Move systems.
To make a request, please contact us by email at:
contact@magicmove.ca.
In your email, please clearly state whether you are requesting access to your information or removal of your personal information. Please also include your name, phone number, and an email address where we can contact you regarding the request.
Deletion requests are usually processed within 30 days after any active matters with Magic Move have been completed. This may include pending moves, open damage claims, unresolved service matters, or outstanding payments.
When a valid deletion request is completed, we will remove personal information such as your name, email address, phone number, and other personal data we hold about you from our internal systems, where legally and practically possible.
Please note that some information may need to be retained for administrative, legal, accounting, security, or record-keeping purposes.
Changes to This Privacy Policy
Magic Move reserves the right to update or revise this Privacy Policy at any time without prior notice. Any changes will be posted on this website. The updated policy will apply only to information collected after the revised policy has been published.
Conflict Resolution
We aim to resolve questions, concerns, or disputes as quickly as possible. In most cases, we try to respond to and address issues within five (5) business days.
Visitors and clients may contact Magic Move by email, phone, regular mail, or other available communication methods to discuss any privacy-related concerns.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, you can contact us using the details below.
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